How to Be a Tech Hero

(How To) When something goes wrong with Uncle Jim's computer, you're the one he calls. So here's how to help without losing your whole afternoon.

My Six Favorite (and Free) Windows Annoyance Busters

(How To) A memory tester, a right-click cleaner-upper, a bullet-fast app launcher, a file-name case fixer, a PowerPoint highlighter, and a file annotator top my must-have utility list.

Ten Sure-Fire Fixes for a Problem PC

(howto) Ten Sure-Fire Fixes for a Problem PC

Fun With Troubleshooting

(howto) Fun With Troubleshooting

How to Diagnose a Faulty Broadband Connection

(howto) How to Diagnose a Faulty Broadband Connection

Troubleshooting Windows

(tech_tuesday) Troubleshooting Windows

Ready to Drop Kick Your PC?

(news) Ready to Drop Kick Your PC?

Home Office: Show Your Screen to Tech Support

(howto) When the help desk is no help, send them a picture of your screen.

Home Office: Recover from Mindless Blunders, Part II

(howto) A slew of utilities; embracing the Trunk Monkey.

Home Office: PC Troubles? Try Troubleshooting

(howto) PCs suffer weird problems that seem to appear out of nowhere. Fight back.

Answer Line: What to Do When Network PCs Don't See Eye to Eye

(howto) Steps for debugging a small home network.

Home Office: More Help, Free for the Asking

(howto) Become a tech-help maven with minimal time and effort.